# AI employees for client services

> AI employees that coordinate client proposals, delivery plans and follow-ups from request to signed scope.

Canonical: https://koshra.si/use_cases/client_services
Last updated: 2026-11-07

From a client request to a signed scope: a lead that coordinates the work and a writer that drafts the proposal.

## How the work moves

1. client_lead takes the request and coordinates the plan.
2. client_proposal_writer drafts the proposal from the agreed requirements.
3. Follow-ups are drafted and wait for your approval.

## Roles in this team

- [client_lead](https://koshra.si/roles/client_lead): Coordinate client proposals, delivery plans and client follow-ups, from request to signed scope.
- [client_proposal_writer](https://koshra.si/roles/client_proposal_writer): Write client proposals from the agreed requirements.

## What a bot never does

- These are stated product limits, not a proof that every path is blocked
- Payment, purchasing and moving money are refused by policy
- Publishing, pushing code, changing DNS or changing a live system is refused by policy
- Outbound messages still need the configured review. End-to-end coverage is not yet verified