support_escalations
AI employee · Customer support
Take the customer questions that need your decision and make them easy for you to handle.
- Never
- These are stated product limits, not a proof that every path is blocked
- Payment, purchasing and moving money are refused by policy
- Publishing, pushing code, changing DNS or changing a live system is refused by policy
- Outbound messages still need the configured review. End-to-end coverage is not yet verified
Works with
- support_leadRun the customer support queue: set up where questions arrive and where answers come from, keep it moving and report what needs you.
- support_triageSort every new customer question by type, urgency and customer.
- support_answersDraft replies to customer questions from your docs and past answers.
Also as Markdown for AI agents.
Last updated